Refund Policy

Last Updated: June 24, 2024

Pipe Dream eSolutions OPC Private Limited (“Pipe Dream”, “us”, “we”, or “our”) strives to provide high-quality products and services. This Refund Policy outlines the conditions under which refunds will be granted for our products and services.

1. Digital Products

Due to the nature of digital products, all sales are final. Refunds will not be granted for digital products once they have been downloaded or accessed. This includes downloadable software, applications, online courses, training materials, subscriptions to online content, and other digital assets.

2. Physical Products (if applicable)

We are committed to your satisfaction with our physical products. If you are not satisfied with a physical product for any reason, you may return it for a full refund within 7  days of purchase. Returned products must be in original, unopened, and unused condition.

3. Exceptions (if applicable)

We may consider issuing a refund for physical products in the following exceptional circumstances, even outside the standard return window:

• Defective Product: If the product you receive is defective or damaged upon arrival, we will issue a full refund, including any applicable shipping and handling charges.
• Incorrect Product: If you receive a product that is different from the product you ordered, we will issue a full refund for the incorrect product, including any applicable shipping and handling charges.
• Missing Product: If you do not receive a product that you ordered, we will issue a full refund for the missing product, including any applicable shipping and handling charges.

4. Return Process (if applicable)

To request a refund for a physical product, please contact us at contact@veryloals.com within 1 days of receiving your order. Your request should include your order number, a brief description of the issue, and any relevant photos or documentation.

We will review your request and respond to you within 2 business days. If your refund request is approved, we will issue the refund using the original payment method within 7 business days. We may require you to return the product to us before issuing the refund.

5. Important Notes

• Refunds will only be issued to the original payment method used for the purchase.
• Shipping and handling charges are not refundable, except in cases of defective, incorrect, or missing products.
• We reserve the right to deny a refund request if we believe that the request is fraudulent or abusive.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Pipe Dream eSolutions OPC Private Limited 29-4-12/1, Governorpet Vijayawada – 520002 A.P India contact@verylocals.com